Last updated: 18 January 2018

Information We Collect

Beep HQ (“we”, “us”, “our”) takes the privacy of everyone whose personal information is stored in relation to the Beep child care application (hereafter known as the “Application”) and our website seriously. This Privacy Policy explains how we use, collect and store personal information.

Beep does not own your Content, we simply store it for you. If the Content was yours to begin with, it remains yours after you put it into the Application. If you choose to close your account, you can request to download your Content, or we will endeavour to provide you with a way to remove your Content from the Application.

We do not collect personal information directly from your child. The child care centre which your child attends is responsible for collecting personal information about children and selecting, uploading, accessing and using that information through the Application. This information is stored and made available to parents, guardians, caregivers, relatives or other responsible adults (referred to in this policy as “Parents”) on behalf of and as directed by the child care centre.

We do specifically require each child care centre to seek parental consent before uploading any information to the Application. The personal information which the child care centre uploads to the Application may include information which is relevant to your child’s care, growth and learning, such as learning stories produced by your child’s teacher, photographs of your child’s artwork, reports by teachers on your child’s progress and development, photos and other materials (referred to in this policy as “Child Information”).

We will also collect information about you the User, when you log onto the Application or visit our public website. This will include the information you provide about yourself to maintain your account and other statistical information we may collect about the way users arrive at, browse through and interact with our site. We use this information to have a better understanding of the way people use our site and to tailor it to be more relevant and useful to your particular needs.

Use of Personal Information

The Child Information we hold and process on behalf of a child care centre will be used by the child care centre for the purposes of:
• storing, accessing and updating records about each child within their care;
• promoting the growth and development of children within their care;
• allowing Parents to access Child Information; and
• demonstrating how the child care centre operates as part of any Beep Review Officer assessment of the child care centre.

We may also use the Child Information for the purpose of operating, maintaining and improving our Application and the website on which it operates and marketing products and services we think may be relevant to you.

We store the Child Information on behalf of the child care centre as an agent on its behalf and do not generally edit, adapt, delete or update such information, other than on the instructions of the child care centre or to maintain and improve our Application and the website on which it operates. If you have a complaint about the personal information on the Application in respect of your child or would like to correct any mistakes or incomplete information, please contact your child care centre directly.

Disclosure of Personal Information

Generally, we endeavour to make sure that personal information is only disclosed to people the child care centre specifically authorises us to disclose to. Usually this means that Parents will only have access to information about their own children and that Child Information about each child is only made available to that child’s Parents. However, in some cases we may be instructed by a child care centre to make Child Information about a group learning project available . If a child participates in a group learning project, some of his or her personal information may be made available to multiple Parents.

Parents rights

Parents have the right to request access to any of the personal information we hold on behalf of the child care centre about you or your child. You also have the right to request that any of your child’s personal information be corrected. If you would like to exercise these rights, please contact your child care centre directly.

Protection of Personal Information

We endeavour to ensure that the personal information we hold on behalf of child care centres is protected by all security safeguards it is reasonable to take. We ask child care centres to restrict access to Child Information to those staff who have a “need to know” and we use a secure encrypted connection to protect the transmission of information over the internet.

Data storage

All the personal information we collect, hold and process including the Child Information is securely stored in the monitored data centre of our service provider in the nearest city to the customer.

Disclosure of Personal Information

We will use reasonable endeavours to ensure that no staff from any childcare centre will have access to the Child information held in relation to any other child care centre.

In addition to the disclosure of Child Information to Parents described above, we may disclose some of the personal information we hold:
• to Beep’s personnel and any service provider that Beep works with where necessary to operate the Application or Website (any such persons must agree to equivalent obligations regarding confidentiality)

Changes and Updates

This Privacy Policy may be amended from time to time, with or without notice to Users. Your continued use of the Application constitutes your agreement to this Privacy Policy and any amendments to it. All Users agree to be bound by the Privacy Policy that is in effect at the time they access the Website or the Application.

We may send occasional emails to you in relation to our current or future services. Any such emails will contain an unsubscribe link, enabling you to opt-out of these messages